Terms of service
General Terms and Conditions and Right of Withdrawal Policy of Worst Behavior GmbH
for the online store (as of June 2026)
1. General Terms and Conditions
These General Terms and Conditions (GTC) govern the legal conditions applying to the use of our online shop and to all contracts concluded through it. Please read these terms carefully before placing an order.
2. Scope and Application
These General Terms and Conditions apply to all contracts for the supply of goods concluded with us via our online shop by a consumer or an entrepreneur (hereinafter the "Customer"). The inclusion of any terms and conditions of the Customer is hereby objected to, unless expressly agreed otherwise.
A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 of the German Civil Code, BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession (Section 14 BGB).
3. Contracting Party
The purchase contract is concluded with:
Worst Behavior GmbH
Franklinstraße 12-14
10587 Berlin
Germany
E-Mail: support@worst-behavior.com
Impressum: https://www.worst-behavior.com/impressum
4. Conclusion of the Contract
The product presentations contained in the online shop do not constitute binding offers on our part; they serve to enable the Customer to submit a binding offer.
The Customer may submit the offer via the online order form integrated into the online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer in respect of the goods contained in the shopping cart by clicking the button that concludes the ordering process.
We may accept the Customer's offer within five days by sending the Customer an express order confirmation in text form (e.g. by e-mail) or by dispatching the goods ordered. The period for accepting the offer begins on the day after the Customer sends the offer and ends at the end of the fifth day after the offer was sent. An automatically sent order acknowledgement merely documents receipt of the order and does not yet constitute acceptance of the contract, unless expressly stated otherwise therein.
If, during the ordering process, the Customer selects a payment method under which the payment process is triggered immediately upon completion of the order, the contract may, by way of derogation, already be concluded at the point in time at which the Customer completes the ordering process and triggers the payment, provided that we indicate this accordingly during the ordering process.
5. Storage of the Contract Text and Order Data / Contract Language
We store the text of the contract and send the Customer the order data as well as our GTC by e-mail. If the Customer has created a customer account, they can view their orders and the associated order data after logging in to their customer account. The only language available for concluding the contract is German.
6. Prices and Terms of Payment
The prices stated in our online shop are final prices and include statutory VAT. Any additional delivery and shipping costs are stated separately and clearly in the respective product description and during the ordering process.
For deliveries to countries outside the European Union, further costs may arise in individual cases for which we are not responsible and which are to be borne by the Customer. These include, in particular, customs duties, taxes or fees charged by financial institutions.
Various payment options are available to the Customer, as stated in the seller's online shop. If payment in advance by bank transfer has been agreed, payment is due immediately upon conclusion of the contract, unless the parties have agreed a later due date.
7. Delivery and Shipping Terms
Goods are delivered by dispatch to the delivery address specified by the Customer, unless otherwise agreed. When processing the transaction, the delivery address specified during order processing is decisive.
If delivery of the goods fails for reasons for which the Customer is responsible and the consignment is returned to us, we reserve the right to charge the Customer the costs of a repeat dispatch. The Customer remains entitled to prove that no loss was incurred or that it was substantially lower.
8. Retention of Title
Where we perform in advance, we retain title to the delivered goods until the purchase price owed has been paid in full.
9. Right of Withdrawal
Consumers are generally entitled to a statutory right of withdrawal. Further information on the right of withdrawal can be found in the withdrawal instructions below.
Exclusion or early expiry of the right of withdrawal:
The right of withdrawal expires early in the case of contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene (e.g. certain items of underwear or swimwear) if their seal has been removed after delivery.
10. Withdrawal Instructions
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods or – in the case of a single order for several goods delivered separately – the last goods.
To exercise your right of withdrawal, you must inform us (Worst Behavior GmbH, Franklinstraße 12-14, 10587 Berlin, Germany, e-mail: support@worst-behavior.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
11. Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
To:
Worst Behavior GmbH
Franklinstraße 12-14
10587 Berlin
Germany
E-Mail: support@worst-behavior.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*)/
Ordered on (*) / received on (*): ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
_______________________________________________________
Signature of consumer(s) (only if this form is notified on paper)
Date: ___________________________
(*) Delete as appropriate.
12. Returns / Voluntary Notes on the Practical Handling of Returns
Please avoid damaging or soiling the goods. Where possible, please return the goods to us in their original packaging with all accessories and all packaging components. Where appropriate, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
Note: The arrangements set out in this Section 12 are not a condition for the effective exercise of the statutory right of withdrawal and do not affect it.
13. Liability for Defects
The statutory liability for defects applies.
Vis-à-vis entrepreneurs, the limitation period for claims based on defects in newly manufactured items is one year from delivery of the goods. Statutory rights of recourse remain unaffected.
14. Applicable Law
All legal relations between the parties are governed by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.
If the Customer acts as a merchant, a legal entity under public law or a special fund under public law with its seat in the territory of the Federal Republic of Germany, our place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract. The same applies if the Customer has no general place of jurisdiction in Germany or in another member state of the European Union, or if their domicile or habitual residence is unknown at the time the action is brought.
15. Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless there is a mandatory statutory obligation to do so.